Refund policy

Due to the nature of cosmetic products and for hygiene and safety reasons, we cannot accept returns on opened or used products.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photographs of the item(s). We will review your request and, where appropriate, provide a replacement or refund.

Unopened products may be eligible for return within 14 days of delivery. Items must be unused, in their original packaging, and in resalable condition. Return postage costs are the responsibility of the customer unless the item is faulty or sent in error.

Refunds will be processed to the original payment method once the returned item has been inspected and approved.